Contact
We would love to hear from you.
Information
Email: contact@shopaaria.com
Head Office: 1st Floor - Ayaan Center, Eden City, Phase 8, DHA, Lahore.
Contact No: 03219446787
Social Media
FAQ
How can I place an order?
Placing an order at AARIA is a breeze! Simply visit our user-friendly website at www.shopaaria.com. Browse through our curated collections, select your favorite items, choose your preferred size, and with a click, your order is on its way!
What payment methods do you accept?
We provide multiple payment options for your convenience. We offer Cash on Delivery for those who prefer to pay upon receiving their order. Additionally, we ensure secure online transactions on our website, accepting debit and credit cards through a trusted and encrypted payment channel.
Can I modify or cancel my order after placing it?
Once an order is confirmed, cancellations are not possible. However, if you need to make changes, such as exchanging an item or changing the size, feel free to reach out to us at contact@shopaaria.com. We're here to assist you!
How can I track my order?
Tracking your order is a seamless process. Simply check your email for the shipment number provided once your order is placed. Use this number to track the real-time status of your delivery on our website.
What is your return/exchange policy?
While we do not offer returns or cash backs, we do provide an exchange policy. If you wish to exchange an item, please note that this is not applicable to discounted orders placed during promotional periods or sales.
Moreover, there will be no cash back on the order if the exchanged order is of less amount, and if the amount is higher you will be asked to pay the difference.
For more detail please read through the return / exchange policy on this page.
Do you ship internationally?
Absolutely! We ship our pieces internationally for a flat fee of $30 USD. Please note that the shipment fee is subject to change based on the courier company's rates.
How do I know what size to order?
Finding the perfect size is made easy with our detailed size chart available for each article on our website. Refer to this chart to ensure a perfect fit for every purchase.
How can I contact customer support?
We're here to assist you! Reach out to our responsive customer support team via direct message on our social media platforms or send us an email at contact@shopaaria.com. We'll get back to you promptly!
Can I subscribe to receive updates and exclusive offers?
Absolutely! Stay in the loop with AARIA by subscribing to receive exclusive updates and offers. Sign up on our website to be the first to know about new arrivals, promotions, and more!
RETURN / EXCHANGE POLICY
At AARIA, we want you to be completely satisfied with your clothing purchase. If you receive your order and find that the sizing or clothing article isn't quite right for you, we offer a hassle-free exchange policy. Please review the following guidelines for exchanges:
ELIGIBILITY
- Exchanges are only allowed for sizing issues or if you received the wrong clothing article.
- The exchange request must be initiated within one week (7 days) of receiving your order.
CONDITIONS OF EXCHANGE
- The item(s) must be in their original, unworn, and unused condition with all tags and labels attached.
- Clothing articles must not show any signs of wear, stains, odors, or damage caused by the customer.
EXCHANGE PROCESS
- Contact our customer support team within the one-week window by emailing contact@shopaaria.com or DM at @shopaaria. Provide your order number and a description of the issue.
- Our customer support team will guide you through the exchange process, including providing a return shipping label if applicable.
- Pack the item(s) securely in the original packaging or a suitable box to prevent damage during transit.
- Ship the item(s) back to us within seven days of receiving the return instructions.
Our aim is to provide excellent customer service and ensure you have a pleasant shopping experience with AARIA. If you have any questions or need assistance with the exchange process, please don't hesitate to contact our customer support team.